One of the most effective channels for wholesalers to reach their potential customers is e-commerce. As per the report of Forrester, B2B eCommerce is a $559 billion sector that is consistently expanding by roughly 19 percent annually. Now, even small businesses can afford to take advantage of the opportunity provided by the B2B order management system. Providing an online order management system to your customers and sales representatives will ensure your company is ready for expansion.
A successful supply chain consists of two vital components: order fulfillment and order management, primarily if you work in a B2B model such as wholesale distribution. No matter whether the business is small or large, every organization struggles with the online ordering system because of the increasing availability of complex communication methods. The modern business has to face numerous challenges in the order fulfillment systems, such as:-
- Increasing complexity in the supply chain
- Continuous and rapid changes in the requirement of customer
- Plenty of orders and delivery channels
How Does Wholesale Order Management System Keep You Organized?
Reduce Inefficient Order Process
In wholesale business, the organization receives orders through various phone, fax, email, etc., or conversation between customers and sales representatives. In this system, there is an excellent possibility of missing some orders. A B2B order management system, which integrates with QuickBooks POS eCommerce integration, is one the most productive ways for customers, staff, or sales representatives to make orders. Most wholesale customers prefer a simple channel to place orders 24×7 via the online portal. Integrating an organized B2B order system reduces the manual data entry work and eliminates the possibility of missing any order. It monitors, tracks, and records every order placed via any channel.
Automatic Updates to QuickBooks
Your system should be linked to QuickBooks to receive automated updates whenever an order is placed. It eliminates the work of entering data again and again into the accounting system, which is one of the most time-consuming steps in which there is the possibility of human error. It also assures you that data will be accurate since order management software should also import product information from QuickBooks. Alter the product details in QuickBooks whenever you need. The ordering system will automatically reflect the inventory and custom pricing adjustments.
The inquiry of customers regarding price, inventory, or order status can interrupt the daily progress of work. Your Sales representative must drop their regular work to coordinate with your back office staff to track the order status or answer the customer’s inquiry. They might have to connect with your distribution or warehouse team to get the order information. Sometimes, they might have to revert to the customer to inform them about their order status. By the time that process is finished, the wholesale customer has lost their flow, the sales professional has lost necessary time, and other tasks have been stopped. With that kind of technique, disorganization is simple to achieve.
Eliminate Manual Data Entry
The best benefit of the wholesale management system is that the customer fills orders. They have the facility to access your eCommerce store 24×7 and order the product according to their convenience. The order information is then automatically available for distribution, accounting, and other teams who might require them. It eliminates the manual system of communication of information between the different departments, which could create various opportunities for mistakes.
How to Choose a Wholesale Management System for Your Business?
If you plan to integrate an order fulfillment system into your organization, you must focus on the objective of your business. There are various Wholesale order management systems available in the market; it is not a one-size-fits-all strategy. Every business has different requirements that must be met by the system they will integrate. So, here are a few points you must have to consider while picking the order management system:-
- Need of your Business: It’s crucial to consider what goals you want a Wholesale management system to achieve because your priorities can differ from those of another organization. Make a list of the things you must have now and in the future.
- Cost: Saving money is essential if you own a small e-commerce company. However, selecting a Wholesale management system based on cost-effectiveness could eventually present problems. To avoid future issues, be sure it meets all of your requirements and your pricing range.
- Integration: Multi-channel sales can be supported by a B2B order management system that integrates with various platforms and application program interfaces to produce a smooth business process.
B2B order management system is essential for every wholesale business as it provides your organization an efficiency to stay ahead of your competitors and fulfills the customer’s expectations. With QuickBooks POS eCommerce integration, you could provide your client seamless online experience like a B2C eCommerce space. These systems make wholesale customers shop at the custom storefront specially made for them, and they can go through the online wholesale offering and order by themselves 24×7.
You can eliminate the friction caused by the time talking about ordering processes. B2B order management systems can be integrated with prominent e-commerce platforms like eBay, Shopify, or Amazon, making it easy to manage the multi-channel business from a single platform. However, integrating prominent order management systems such as QuickBooks Commerce, Veeqo, Adobe Commerce, Sales order, Orderhive, LinnWorks, Freestyle, Zoho Inventory, Odoo, and NetSuite can give you an edge over competitors.